Rostrvm Solutions and VegaStream deliver high-performance low cost SIP call centres

12th November 2004

Rostrvm Solutions Limited, the UK-based call centre software developer, and VegaStream, the leading supplier of dedicated business VoIP (Voice over IP) Gateways have joined forces to deliver high-performance, low cost SIP call centres.

This new relationship links VegaStream's Vega 400 digital gateway with Rostrvm Solutions' Switchless Call Centre software.

Simon Wellings, Managing Director, Rostrvm Solutions Limited, commented "Like all great ideas the rostrvm Switchless Call Centre is based on a simple concept - we take high quality Voice over IP (VoIP) hardware components, such as the Vega 400, and enable them to deliver advanced call centre functions at affordable prices."

"The Vega 400's ability to deliver full throughput is essential with the rostrvm high performance applications such as Automatic Call Distribution and Predictive Dialling" said VegaStream VP Marketing, Michael Robinson, "and our ability to scale according to individual needs is important in the fast-moving call centre environment," he continued.

The rostrvm Switchless Call Centre takes advantage of VegaStream's support for the Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.
The combination of rostrvm with Vega 400 supports each of the rostrvm Switchless Call Centre architectures as an alternative or a complement to traditional telephony:

• rostrvm Invex Complete
  Full call centre functionality on a VoIP infrastructure.
  
• rostrvm Invex Enhance
  Turning traditional PBX technology into a sophisticated call centre.
  
• rostrvm AutoAgent
  Delivering automated services and voice processing capability.

About Rostrvm Solutions
Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centres work efficiently and effectively.

For further information on Rostrvm Solutions, please contact:
Ken Reid
Rostrvm Solutions Limited
Tel: +44 (0) 1483 744500
Email: [email protected]
Web: www.rostrvm.com