Leading UK SIP application provider chooses
Vega gateways deployed in large scale Lone Worker
London, UK, 24th May 2005: VegaStream has been appointed a Technology Partner by TeleWare plc, the leading provider of intelligent business communication solutions to large and medium Enterprise and Service Providers. VegaStream gateways are providing access to the public switched telephone network for TeleWare's solutions based on the intelligent eXchange IP Softswitch, a solution that provides a full range of features to registered SIP handsets and softphones and which can be deployed either as a hosted service or as an on-premises solution. VegaStream gateways are fully interoperable with TeleWare's IP based feature rich communications applications.
Vega 400 gateways are being installed in the deployment of TeleWare's Lone Worker solution for the Canadian Corps of Commissionaires. Commissionaires of Canada are using the TeleWare Lone Worker solution to meets tough government regulations on protecting lone workers with a versatile and cost effective system. The system is designed to support 10,000 users in the first year rising steadily to provide as a target 70,000 plus seats hosted service in Canada over the next three years. TeleWare's Lone Worker solution enables connection to a CTI supervisor call centre using standard land-line or wireless phones. Users can signal their status using DTMF tones or talk to a supervisor at the Call Centre. The VegaStream gateways handle both TDM to IP signal processing and call routing.
"We have been working closely with VegaStream to ensure that the gateways do their job," said Laurie Hopkins Operations Director at TeleWare Hosted Services. "For mission critical applications such as the lone Worker solutions being implemented by the Commissionaires of Canada, and indeed the majority of our enterprise and service provider customers, reliability is paramount. We need solutions that can be relied on to simply go in and work. Furthermore, VegaStream's solution offers a combination of sophistication and ease-of-use that smoothes implementation and enhances the application," said Hopkins
"We are delighted to be ranked alongside the likes of Microsoft and MediaBurst as one of TeleWare's Technology Partners," said Tim Burne, CEO of VegaStream. "TeleWare is a company that is delivering on the promise of converged IP communications with industrial strength applications and tools that bring immediate quantifiable benefit to the customer."
Services to medium and large Enterprises and Service Providers. TeleWare customers include over 20% of the Times Top 100 and approaching 20% of the top 1000 blue chip national and multinational companies.
TeleWare has certification for the quality standard ISO9001/2000 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals. www.teleware.com