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VegaStream's line of Vega SIP gateways is certified
as the first interoperable product with the FrontRange IPCC solution

3rd May 2005

San Diego, CA, May 3, 2005: FrontRange Solutions USA, Inc., has certified VegaStream's line of Vega SIP gateways as the first interoperable product for the FrontRange IP Contact Center (IPCC) solution. FrontRange Solutions, makers of the award-winning HEAT® and GoldMine® products, and VegaStream, a leading Voice over IP (VoIP) gateway vendor for enterprises and service providers, are working together to help businesses improve customer communications in a cost-effective and scaleable manner, using cutting-edge VoIP technology.

FrontRange IPCC offers small to mid-size businesses enterprise-level features in a software solution, such as: virtual agent, Web-based application builder, real-time and historical reporting, and integration with GoldMine and HEAT.

"Our IP Contact Center offers businesses another cost-effective, feature-rich solution for increasing their customer retention and loyalty. FrontRange IPCC is easily managed, flexible, and works in an open architecture," said Mike Heberling, Business Development Manager for FrontRange Solutions.

"IPCC uses the session initiation protocol known as SIP to interoperate with other network elements, like VegaStream's Vega IP gateways," Heberling continued. "We want to encourage businesses to migrate to a SIP-based, open architecture to take advantage of advanced customer service options."

The Vega 400, recipient of industry product and tradeshow awards, provides a scaleable platform (from a fractional T1 or E1 to 120 voice calls) that coincides with many small and medium enterprises' business plans. Companies can commit to a small number of voice ports and add field-installable modules as their business grows. The Vega 50 also connects SMEs and small branch offices to IP networks, but on a smaller scale. The Vega 50 models offer BRI, FXS, and FXO interfaces, with support of up to ten channels.

"This application illustrates that customers do not have to abandon their existing TDM infrastructure to take advantage of IP-based contact centers," said Tim Burne, CEO, VegaStream. "The Vega gateways bridge the gap between the traditional PBX network and IP network. Our business relationship with FrontRange brings a reliable, cost-effective solution to those companies looking to increase their customer service and customer loyalty."

About FrontRange
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.

For more information, call +1 800 776-7889 or visit

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